FAQ
Q. Which method do you use to make your soap bars?
We make our soap using the cold process method. Cold process soap is made by combining oils and sodium hydroxide (lye), which causes a chemical reaction called saponification.
Q. Why does soap need to cure for 4-6 weeks before use?
To allow saponification to complete and for water to evaporate out. In this way, the soap is dry, harder, milder, and the lye is non-existent in the finished product.
Q. What is the shelf life for your products (excluding soap)?
Up to 6 months
Q. What is the processing time?
3-5 business days
Q. What mail carrier do you use for shipping?
USPS
Q. Will I receive a tracking number?
Yes, we will email the tracking number within 3-5 business days after placing your order.
Q. How can I change my address?
You may email customer care immediately with your name, order number, and correct address at kitalynette.creations@gmail.com before your order ships.
Q. What is your return policy?
Due to the nature of our products, we cannot accept returns.